Multifactor Authentication Procedure

Multifactor Authentication (MFA) Procedure

Overview

Multi-factor Authentication (MFA) is a multi-step account login process that requires users to enter more information than just a password. For example, along with the password, users might be asked to enter a code sent to their mobile phone or email, answer a secret question, or scan a fingerprint. Due to the quantity and sensitive nature of the information users can access, it is particularly important to ensure that MFA protects their accounts. Any user can open the wrong email that may, for example, install keylogger or other spyware on their machine, and potentially provide a “bad actor” with their login credentials.

MFA prevents a hacker from being able to access login credentials and other sensitive data.

Geographic Solutions’ MFA function sends a 6-digit code via SMS text or email to a user that they must enter the system to verify their identity. The MFA challenge is initiated every time the user logs in with a new IP address.

It is imperative that Staff prepare for Multifactor Authentication before the function is turned on by confirming their contact information is accurate in their Career Connect account.

Update Contact Information:

After logging onto Career Connect website, find your Staff Account by selecting “My Staff Account” tab on your Career Connect Dashboard:

Once you are viewing your account page, head to your “Phone Numbers” section:

And review or update your “Text message Cell Phone Number”: (This number must be a mobile/cell phone number that receives text messages)

Before you save your phone number, review your email and make sure it is correct or change it if it is not correct:

Scroll to the bottom of your Staff Account page and select “Update Account”:

You are now prepared for Career Connect Multifactor Authentication!

To log in to the system using MFA:

Enter your login credentials on the login page. An Account Verification page displays, asking how you wish to receive the required 6-digit code (see figure below).

Select to receive a text or email and click the Send Me a Verification Code button. The page changes to reflect a confirmation message.

Account Verification Page – Text Confirmation Example

Click the Send Me a Verification Code button to receive the verification code. The page refreshes and displays a field to enter the 6-digit verification code.

On this page you can perform the following tasks:
▪ To resend the code, click the Didn't receive the code? Send a new verification code to [phone or email] link. The form refreshes to accept a new 6-digit code.
▪ To display the Assistance Center/Help Desk tab, click the “Need help? Click here” link.
▪ To display the Contact Staff page to request assistance, click the “Contact Staff” link.

To sign in, Click the Validate Verification Code button. You are now logged in and your dashboard displays.