Career Coaching: Customer Flow Webinar Series – Chicago Cook Workforce Partnership

UPDATE! Due to the Youth Service changes, as of 3/10/2023, the Customer Flow for Youth has changed. For Youth customers the Vocational Exploration service needs to be completed after the 3 Non-Enrolling Youth Activities (468, 469 & 470). One of the Objectives of the Individual Service Strategy (ISS) must be Research LMI & Occupations. Once the ISS has been developed and you have discussed the Vocational Exploration with your customer, then the service and case note can be entered. Please see the IEP/ISS Procedure and the Youth Service Matrix for further guidance.

IEP/ISS LINK: https://workforceboard.zendesk.com/hc/en-us/articles/360046803691-

Service Matrix LINK: https://workforceboard.zendesk.com/hc/en-us/articles/360050548012-

In February & March of 2021, The Partnership conducted a series of webinars that address the "Customer Flow." Below are the descriptions of each session and the corresponding materials.

Session 1: Career Coaching Overview presented on February 25, 2021

Session 1 provided an overview of Career Coaching and a preview of the upcoming topics that will be covered in the series. The slides from the webinar are attached. The recorded webinar is available at:

https://attendee.gotowebinar.com/recording/8521502501055362822

Session 2: Basic Skills & Objective Assessment Refresher presented on March 2, 2021

Session 2 provides a refresher of the Basic Skills and Objective Assessment Summary. The slides from the webinar are attached. The recorded webinar is available at:

https://attendee.gotowebinar.com/recording/5278805216342930440

Session 3: Career Exploration presented on March 4, 2021

Session 3 provides an overview of the Career Exploration section of Career Connect. The slides from the webinar are attached. The recorded webinar is available at:

https://attendee.gotowebinar.com/recording/6140925686656569613

Session 4: IEP/ISS Refresher and Skill Inventory Worksheet (SIW) presented on March 9, 2021

Session 4 provides a refresher of the IEP/ISS Plan and also includes a discussion on the Skills Inventory Worksheet (SIW). The slides from the webinar are attached. The recorded webinar is available at:

https://attendee.gotowebinar.com/recording/4575141963976951564