Career Coaching: Customer Flow Webinar Series – Chicago Cook Workforce Partnership

Update!

As of April 14, 2025 the Service Matrix has been updated. Because of those service updates some the customer flow services have changed. Listed below are the current recommendations regarding the services related to the customer flow. All relevant procedures have been updated to reflect these changes. Please refer to the Service Matrix webinar held on April 10, 2025 for specific updates. That webinar can be found here: https://workforceboard.zendesk.com/hc/en-us/articles/35768829869581-

Adult & Dislocated Workers Recommended services:

1. Service 228 Initial Assessment of Skill Levels & Other Needs (this must be the first service for Adults & Dislocated Workers).

2. Service 207 Comprehensive & Specialized Assessments: This service represents the Objective Assessment Summary (OAS) and should be entered when the OAS is done.

3. Service 208 Career Information Services: This service has replaced service 224 Career Planning and should be used in it's place).

4. Service 205 Development of the Individual Employment Plan (IEP): This service should be provided when all of the above have been completed.

Youth Required Non-Enrolling Activities:

1. Service 468 Youth Eligibility Determination/Intake

2. Service 469 Youth Objective Assessment

3. Service 470 Development of the Individual Service Strategy (ISS)

4. Any Enrolling Youth Program Element service (refer to Service Matrix for available services and definitions)

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In February & March of 2021, The Partnership conducted a series of webinars that address the "Customer Flow." Below are the descriptions of each session and the corresponding materials.

Session 1: Career Coaching Overview presented on February 25, 2021

Session 1 provided an overview of Career Coaching and a preview of the upcoming topics that will be covered in the series. The slides from the webinar are attached.

Session 2: Basic Skills & Objective Assessment Refresher presented on March 2, 2021

Session 2 provides a refresher of the Basic Skills and Objective Assessment Summary. The slides from the webinar are attached.

Session 3: Career Exploration presented on March 4, 2021

Session 3 provides an overview of the Career Exploration section of Career Connect. The slides from the webinar are attached.

Session 4: IEP/ISS Refresher and Skill Inventory Worksheet (SIW) presented on March 9, 2021

Session 4 provides a refresher of the IEP/ISS Plan and also includes a discussion on the Skills Inventory Worksheet (SIW). The slides from the webinar are attached.