Gatekeeper Frequently Asked Questions

To support our funded agencies and partners, The Partnership has developed a comprehensive Gatekeeper FAQ that covers contract management, invoice submission, messaging best practices, and system navigation.

Before submitting a Help Desk Request, please review the Gatekeeper FAQ to determine if your question has already been answered. The FAQ includes:

• Step-by-step instructions for accessing Gatekeeper and resetting passwords

• Guidance on contract and invoice submission timelines

• Details on messaging within Gatekeeper and escalation procedures

• Links to training materials and Open Office Hour registration

If your issue requires additional assistance or is task-related (such as system access requests, contract modifications, or invoice submission errors), please submit a Help Desk Request using the link below:

Click Here To Submit a Help Desk Request

Note: Always select your agency name and “Gatekeeper Technical Assistance” as the Type of Request when submitting a ticket.

You can scroll down to the end of this article to download the Gatekeeper Frequently Asked Questions Document.