Important IWDS 2.0 Timeline Reminders

IWDS 2.0 Timeline Reminders

As a follow up to the email on IMPORTANT-IWDS 2.0 Timeline Reminders, please see the following additional action items and deadlines.

By June 26

• Have Career Planners review and verify customer caseloads. 
  • Ensure all active participant services have been entered into the legacy system.
• Review customers approaching exit and ensure recent services and activities have been documented appropriately.
  • Exit any customers who have completed services
• Save or print active caseload lists for reference during migration. 
• Confirm user role assignments and submit any needed updates. 

June 26-29 (Blackout) 

• The statewide blackout period will occur June 26–30.
• No new customer intake into the system will occur during the blackout period.
• Customers seeking services should be guided to available local options or prompted to make an appointment. 
• Existing customers should continue to receive services, with activities documented outside the system as needed.

By June 29

• Alert staff to watch for account activation or email confirmation messages from the State of Illinois.
• Remind staff not to delete these emails and to complete any required activation steps.

By July 1 (Go-Live)

• Review and confirm generic/shared email addresses for offices that accept applications and certify customers.
  • This email will be sent by @Kelly Trimble to the workNet to each LWIA representative
• Ensure staff are aware of blackout period procedures and available support resources.
  • These will be shared on upcoming trainings and Director Prep meetings. They will also be posted on Illinois workNet. 
• Encourage staff to attend or review applicable virtual training sessions.
  • Virtual training opportunities, recordings, and resources continue to be available on the IWDS Transition and Training page.

Before July 10

• Review participants approaching exit and verify that all applicable services, activities, and documentation have been entered into IWDS 2.0.
• Resolve any outstanding customer record issues that could impact exit calculations.
• Ensure staff understand IWDS 2.0 exit policies and procedures, as automatic exit functionality will be activated on July 10.